Means of collecting Information about you
We may collect and process the following information about you:
Information you provide us directly – You may give us information about you such as your name, address, e-mail address and telephone number by filling in forms on our site rehabhc.co.uk or by corresponding with us by phone, e-mail or otherwise. We treat this information as confidential. We use it solely to fulfil your particular request.
Information we collect about you – These are technical information collected automatically following your visit to rehabhc.co.uk. These includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, operating system and platform, time zone setting, full Uniform Resource Locators (URL) clickstream to, through and from our site, products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), download errors and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources – We may sometimes receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with some third-party companies (for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
How we use your information
We use information collected about you in the following ways:
Information you provide us directly – This information is used by us to provide you with information about our services that you enquired about other similar services, to inform you about changes to our service, and to ensure that content from rehabhc.co.uk is presented in the most effective manner for you and for your computer.
Information we collect about you. This information is used to administer our site and for internal operations, including troubleshooting, data analysis, research, statistical and survey purposes. To present our site’s content more effectively for you and for your computer and to keep our site safe and secure. We may also use it to allow you to participate in interactive features of our service, when you choose to do so. We use it to determine the effectiveness of our advertising measures and to deliver relevant advertising to you and includes making suggestions to you and other users of our site about services that may interest you or them.
Information we receive from other sources – We may us this information in the same way as stated above.
Sharing of your information
We treat your information as confidential. However, we may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company (AR Helper Ltd) and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also share your information with selected third parties like business partners, suppliers and sub-contractors (for the performance of any contract we enter into with them or you), advertisers and advertising networks (that require the data to select and serve relevant adverts to you and others), and Analytics and search engine providers (that assist us in the improvement and optimisation of our site).
We may also disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. This may also happen if AR Helper Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We may also share your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website rules and other agreements; or to protect the rights, property, or safety of Rehab Healthcare (trademark of AR Helper Ltd), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Protection of your Personal Data
We will endeavour to protect your personal data and keep them as confidential. However, because the transmission of information via the internet is not completely secure, we cannot completely guarantee the security of your data transmitted to our site; any transmission is at your own risk. Of course, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
The Data Protection Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You can also exercise your rights at any time by contacting us at AR Helper Ltd, Fidelity House, 34 St. Andrews Close, Thamesmead, London. SE28 8NZ or firstname.lastname@example.org.